Policies

  • Time & Charges for Services

    Pricing of services will increase depending on the time accumulated & product is used to achieve the desired look. All of our services are à la carte.

  • Cancellations

    To ensure optimal service and availability for all our clients, we kindly request that you provide us with a minimum of 24 hours’ notice for any appointment cancellations. If a cancellation is made with less than 24 hours’ notice, we will require credit card information to book a future appointment. If this action is performed again, we will charge you 50% of the appointment scheduled for.

  • Confirmations

    The salon will confirm your appointment 48 hours in advance through text message, phone call or email. Confirmations are out of courtesy as a friendly reminder. There may be times when we are not able to reach you. It is your responsibility to remember your appointment date and time.

  • Service Guarantee

    If you are not satisfied with the quality of any service(s) please notify us within 1 week of your initial appointment and we will consult with you to determine how we may adjust your service accordingly. No refunds or credit for services will be given, our artists’ top priority is happy guests and to ensure your satisfaction with your service results.

  • Arrival

    If you are running more than 10 minutes behind your appointment, the scheduled services may not be fulfilled. We kindly ask that you call or text us to let us know. Your stylist will do his/her best to accommodate you.

  • Forms of Payment & Gratuity

    We accept all major credit cards for payment such as Visa, Mastercard, American Express, Discover. All card payments are subject to a 2.5% fee. We also accept cash, personal checks & Apple Pay.

    Gratuity is not included in services charges. It is accepted by cash or Venmo only.

  • Online Booking

    Online appointments are not confirmed until you receive a text confirmation from the salon. We will reach out to you if there are any changes needed to be made.

  • Blowout Packages

    Blowout packages can only be used with the level stylist you purchased with. Packages are non-transferable. Packages expire 6 months from purchase date.